terms and conditions
Deposit & Cancellation Policy
A $50 booking deposit is required to secure all appointments at Soul Replenish Therapy. This deposit will be deducted from the total cost of your appointment at the time of service.
The deposit is fully refundable if your appointment is cancelled or rescheduled with at least 48 hours notice.
Cancellations or changes made with less than 48 hours notice will forfeit the $50 deposit. Cancellations made with less than 24 hours notice will incur a 75% charge of the full appointment fee, with the amount payable the balance after the $50 deposit is applied. In these cases the $50 deposit will be retained and applied against the cancellation fee.
Terms of Membership
Memberships have a minimum 3 month term, you can cancel anytime outside of the minimum period.
Cancel request must be received no less than 7 days prior to the end of the current monthly billing cycle.
You have 7-day cooling off period. If you cancel within the cooling off period, the 3 month minimum term is waived. Your membership will automatically end after the first month, the initial payment is non-refundable.
Appointment cancellation forgiveness can only be applied once a month, standard appointment cancellation applies for any additional late cancellations.
Priority booking window (book up to 30 days ahead: Tuesday - Thursday preferred).
Enhancements will renew monthly, with one rollover allowed.
Rolled on enhancements expire in 60 days.
Member pricing is for the named member only.
Couples membership are for the two named members only.
Members can pause membership up to 2 times per year for 4 weeks at a time, billing will resume after the 4 week period.
Failed payments will pause membership immediately until resolved via the billing portal.
Privacy Policy
Soul Replenish Therapy is committed to providing quality services to you and this policy outlines obligations to you in respect of our we manage your Personal Information.
We have adopted the Australia Privacy Principles (APPs) contained in the Privacy Act 1988 9Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commission at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collected included name, address, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by telephone and emails, via our website www.soulreplenishtherapy.com.au, from social media eg; Facebook and Instagram and from third parties. We don't guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary use of providing our services to you, providing information to health funds and other practitioners where applicable. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonable expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by a third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Soul Replenish Therapy will not charge any fee for your access request but may charge an administration fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up-to-date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
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